Personalized Pillow 18x18

Orders within the U.S. are typically shipped from local fulfilment centres via USPS, FedEx or Canada Post. For international orders (Canada, Australia, Europe, etc.), we use the facility closest to you to ensure prompt delivery.

Once you place your order, it is usually processed and shipped within 1–3 business days. After it has been shipped, domestic delivery generally takes about 5–7 business days. For international orders, delivery may take an additional 1–2 weeks depending on the destination.

You can check your order status online at any time. Once the item has shipped, the tracking information will become active.
You can track your order directly here: https://chaubaoanboutique.com/track-order

Tracking details may only become visible after the courier picks up and scans the package. If more than 21 days have passed since your order and tracking is still inactive, please contact us.

If your package hasn’t arrived after the stated time (including extra time for international orders), please contact our customer support with your order number and the email used for purchase.

Yes — but changes must be requested within 4 hours of placing your order. If eligible, you can submit a change request.

You can request cancellation within 4 hours after the order is placed. If it qualifies for cancellation, please submit the request as soon as possible.

If your item is missing, defective or incorrect, please contact us so we can assist with a refund, replacement or exchange.

We take your privacy and payment security very seriously.
All transactions on our website are protected by industry-standard SSL encryption to keep your information safe.
We use trusted global payment gateways — Stripe and PayPal— which comply with the highest international security standards (PCI DSS). Your payment details are processed securely and never stored on our servers.